We work hard to build lasting relationships with all our customers. By listening to your feedback, not only can we address any immediate concerns you may have, we will also continually improve our products and services.
We know there are times when you may wish to compliment us on something we have done well and other times when you may wish to tell us we have not met your expectations.
Our team is always delighted to hear that they have succeeded in making your experience a pleasant and successful one.
If one of our team members has provided you with exceptional service, please let us know using the details below so that we can further encourage them via this feedback process.
If for any reason you feel that you have not received the highest standard of care, we also encourage you to share this with us.
You can contact us by the following means:
- (07) 3209 4088
- PO Box 730, Springwood QLD 4127
If you choose to contact us by mail or email, please ensure you provide as much detail as possible about your complaint.
Need an Update on your complaint
If you have lodged a complaint with us, you can contact us at any time to ask for an update on its status. Contact us through any of the methods listed above and please be sure to refer to your earlier communication so that we can respond effectively.
We will ensure we treat you fairly and will work to resolve your complaint as soon as possible. In the unlikely event we are still investigating your complaint after 45 days we will contact you to explain why and let you know when we expect to have completed our investigation.
When we have completed our investigation, we will contact you to let you know the outcome and the reasons for our decision.
Taking it further
If despite our best efforts you are still not satisfied or believe that your concern has not been adequately addressed, you can raise your concern or complaint with the following industry bodies:
- Australian Securities & Investments Commission (ASIC)
Personal insolvency matters
- Australian Financial Security Authority (AFSA)
- Australian Restructuring Insolvency & Turnaround Association (ARITA)
- CPA Australia (CPA)
- Tax Practitioners Board (TPB)